Frequently Asked Questions
Everything you need to know about our timeless modular systems.
How does the USM Haller modular system work?
The USM Haller system is based on a modular concept consisting of chrome-plated steel tubes, brass connector balls, and powder-coated steel panels. This allows you to design, expand, or reconfigure your furniture as your needs change over time.
Do I need to assemble the furniture myself?
Most standard configurations arrive fully assembled. However, for larger or custom units, we recommend professional installation by our certified USM technicians to ensure the structural integrity and safety of the modular system.
What are the shipping costs and delivery times?
Shipping costs are calculated based on the weight of the items and your location. Quick Ship items typically deliver within 2-3 weeks, while custom-configured pieces may take 12-16 weeks for production and international transit.
Can I add more modules to my existing USM unit later?
Yes, one of the primary benefits of USM is its infinite adjustability. You can purchase additional tubes, panels, and accessories at any time to expand or modify your existing furniture.
What is your return policy for modular furniture?
Standard Quick Ship items can be returned within 14 days of delivery in their original condition. Please note that custom-configured units built to your specific requirements are non-returnable and non-refundable.
Is USM furniture environmentally friendly?
Sustainability is core to our brand. USM products are Cradle to Cradle Certified and designed for longevity, reducing waste through a life-long cycle of use. Our steel components are also highly recyclable.